Frequently Asked Questions

All our products will show whether they are in stock on our website, if they are, delivery will be within 2 to 5 working days. Your Travel System, Stroller and/or Car Seat will be delivered by DPD, you will receive a text when it has been collected from our warehouse and on the day of delivery, you will receive notification of a one hour delivery slot.

All our accessories or spare parts will show whether they are in stock on our website, if they are, delivery will be within 2 to 5 working days via Royal Mail. If not currently in stock, it will show an expected availability date.

All our spare parts will show whether they are in stock on our website, if they are , delivery will be within 2 to 5 working days via Royal Mail. If not currently in stock, it will show an expected availability date.

The guidance and restrictions from the UK governments are being updated on a regular basis. We are currently accepting orders and dispatching from our warehouse as normal. Should this change we would update our website accordingly

The guidance and restrictions from the UK governments are being updated on a regular basis. We are currently accepting orders and dispatching from our warehouse as normal. Should this change we would update our website accordingly

Providing your products haven't left our warehouse, please contact our Customer Service team who will process this for you. If it has already been dispatched, if its via DPD, if you refuse to accept the delivery, this will be returned to us and we will process your refund at this point. If its via Royal Mail, contact our Customer Service team who will arrange for return packaging to be sent out to you.

Providing your products haven't left our warehouse, we will be happy to amend your order, please contact our Customer Service team who will process this for you.

Any offers we have available on our website are time limited and subject to change. Where possible, we will update when these are due to end on the website

You can report a missing items to our Customer Service team 24/7 via email to contact@icklebubba.com. To speed up this process, please include a copy of your proof of purchase, a picture of the production date sticker that can normally be found on the chassis and details of the missing item(s). Alternatively, you can reach our Customer Service team using the Live Chat option available between 9am and 4pm Monday to Friday or via the Help icon on our contact us page 24/7.

The standard warranty on Ickle Bubba products is 2 years from the date of purchase. We offer a free extended warranty of 4 years if you register your warranty online within 28 days of purchase. This warranty is offered in addition to, and does not affect, your statutory rights. Please note this product warranty is currently only valid in the country of purchase.

Please keep your receipt as proof of purchase and register your product online

Ickle Bubba is committed to offering a high level of customer care. If you are not completely satisfied with your purchase, it can be returned for a full refund within 14 days of receipt either by returning the item yourself or we can organise collection on your behalf, with the collection fee deducted from your refund amount. To qualify for a refund, the item(s) must be in their original packaging, complete with all parts and accessories and be unused. We recommend you obtain a proof of delivery and adequately insure the goods if organising the return yourself.

Please check the contents of your order upon receipt, to make sure the item is correct and ensure that all additional accessories noted in your order description are present. If after 14 days you find the product is incorrect you may be charged a re-stocking fee.

If you have received your item and you would like to exchange for another colour or model, this may incur an additional charge.

To speed up this process, please include a copy of your proof of purchase, a picture of the production date sticker that can normally be found on the chassis and details of the missing item(s). Alternatively, you can reach our Customer Service team using the Live Chat option available between 9am and 4pm Monday to Friday or via the Help icon on our contact us page 24/7 if you would like to return your goods or organise an exchange. You will need to have the original order number at hand to quote as proof of your purchase.

Your product is covered under our normal warranty terms after the 14 day cooling off period.

You can find your nearest retailer by clicking here and entering your location into the ‘in store’ field. The map will then direct you to your nearest stockist. We recommend you call the retailer to check our products are available for viewing when you plan to visit.

Occasionally, the courier may deliver products that have more than one carton on separate visits. Please contact us and we will get back to you to confirm.

If your order is showing as ‘on hold’ this means that we are awaiting stock of the item you have ordered. When the stock arrives, your item will be processed to completed and dispatched. Our courier service will then send a text or email confirmation of the delivery date, along with a 1 hour delivery time slot.

If the item is in stock, you will receive your order within 1-3 working days.

If the item is out of stock, then the product page will display a date of when to expect your delivery.

If you are not completely satisfied with your purchase, it can be returned for a full refund within 14 days of receipt either by returning the item yourself or requesting we organise collection on your behalf with the collection fee deducted from your refund amount.

To qualify for a refund, the item(s) must be in their original packaging, complete with all parts and accessories and be unused. We recommend you obtain a proof of delivery and adequately insure the goods if organising the return yourself.

The Zira Travel System comes with black handles as default from our manufacturer , if you have ordered the tan handle option, these can be found in the fabric pack bag in your car seat box.

The Stomp Travel System comes with tan handles as default from our manufacturer , if you have ordered the black handle option, these can be found in the fabric pack bag in your car seat box.

We have a comprehensive list of spare parts and accessories across all our range of products which can be found on our website. Delivery is free for orders over £50 and just £4 for orders below £50. Click here to view relevant spare parts or accessories: Travel System, Stroller, Car Seats. 

You can report a fault to our Customer Service team 24/7 via email to contact@icklebubba.com. To speed up this process, please include a copy of your proof or purchase, a picture of the production date sticker that can normally be found on the chassis, a brief description of the fault along with pictures and or videos (smaller than 20meg is size) showing the fault. Alternatively, you can reach our Customer Service team using the Live Chat option available between 9am and 4pm Monday to Friday or via the Help icon on our contact us page 24/7.

A travel system is a type of pushchair that is compatible with a rear-facing car seat and sometimes a carrycot. The carrycot, pushchair seat and car seat fit onto a common chassis frame directly or sometimes you may have to buy car seat adaptors.

Our Stomp V4 All in One travel system is a complete package and includes a carrycot to allow your newborn to lie flat, a pushchair seat and a Galaxy Group 0+ car seat. A range of accessories including a seat liner, hood, rain cover, foot warmer, changing bag, changing mat, car seat foot warmer & hood and sun visors. It has the option to add an isofix base to the package at a special all in one price.

ISOFIX is a system for fitting child car seats into cars. The system has two rigid metal anchor points located in the gap between the back and sitting section of the car seat. Child seats with ISOFIX have two ISOFIX arms to slot into these metal anchor points. The child seat also has a third point of support, usually a support leg that rests against the car floor.

Child seats with ISOFIX are normally very easy to install and this can reduce the risk of incorrect use. Research suggests a high proportion of traditional child seats are installed incorrectly and can create a false sense of security. The ISOFIX system offers a higher level of safety, as the risk of a child seat being incorrectly installed is minimal.

The Stomp universal car seat adaptors are compatible with Ickle Bubba Galaxy Group 0+ & Mercury i-Size; Maxi Cosi Cabriofix & Pebble; Joie I Level; Cybex Cloud Z

Click here to view a list of cars compatible with the Mercury i-Size Car Seat

The Stomp and Moon carrycot are not recommended for overnight sleeping. 

No, the carrycot can only be used on the chassis.

Important: Never leave the carrycot on an uneven or raised surface

The Astral car seat is seatbelt only fitting – it’s not compatible with any ISOFIX base.

A range of accessories can be be found on our accessories pages. 

It can be both. 

It can be both. 

Yes. 

Yes to fit your baby safely and securely. 

It has 3 positions to adjust to the users height and preference.

Yes, they can do both. 

From birth up to 22kgs (approx. 4 years old)

It is suitable from birth up to 20kg (approximately 4 years).

It is suitable from birth up to 20kg (approximately 4 years).

Yes, replacement wheels can be purchased on our spare parts page or by contacting our customer services team.

• The production date on the Stomp is found on the chassis centre bar, just above the shopping basket on a black and white sticker – this will be a month and a year.
• On the Zira it is found on the right hand side of the chassis as if you were standing behind the pram, just above the rear wheel.
• On the Discovery stroller this is located on the inner section of the rear frame – right hand side.
• On the Globe it is found on the right hand side of the chassis as if you were standing behind the pram, near the cup holder latch.
• On any of our car seats, it will be located on the outside of the hard plastic shell.
• On the Orb it is found on the label of the leg of the base.

Klarna is a payments service that helps you buy the things you want or need. Right now, over 150 million people worldwide use Klarna at over 450,000 online stores.

Pay in 30 days is a credit product which lets you pay any time within 30 days of your purchase interest-free. You can make this payment using a credit or debit card on the Klarna app or logging into www.klarna/com/uk. Klarna will send you a confirmation email once your order is confirmed with full details. You can see both past and future payments using the Klarna app.

You need to be at least 18 years old and a UK resident to use Klarna’s credit products including Pay in 30 days. When you choose Klarna they will also check the information you provide and your financial situation.

Yes, you can. If you see Klarna Pay in 30 days when you go to an online checkout then it is available to you. Every time you use Pay in 30 days, Klarna will check to see whether you can use the service again for each additional purchase.

Klarna offers Pay in 30 days based on a number of factors such as the purchase amount, previous order history. If you are 18 or over, you can improve your chances of being offered Pay in 30 days by ensuring you provide your full name, accurate address details and arrange shipping to your registered billing address. All orders are assessed individually. Just because you have been accepted for Pay in 30 days before does not mean it will be offered for every order. In turn, if your application for Pay in 30 days is denied, it does not mean it will be denied for future orders.

If you want to purchase something using Klarna’s Pay in 30 days, you'll need to share your phone number, email address, current billing address and your credit or debit card details. If Klarna need to talk to you urgently they'll use the phone number you've shared. For any other information Klarna need to share with you, they'll send this to your email address

When you use Pay in 30 days, Klarna will perform a credit search. This means Klarna will look at certain information in your credit report to decide whether to approve your purchase.

You can pay any time within 30 days of your purchase interest-free. You can make this payment using a payment card on the Klarna app or logging into www.klarna/com/uk. You can also enable Autopay and we will automatically collect payments on the due date. Klarna will send you a confirmation email once your order is confirmed with full details. You can see both past and future payments using the Klarna app.

If you choose to pay for your order using Pay in 30 days, Klarna will send you an email showing you how to pay. The email will have a link you can use to make this payment using your credit or debit card.

Yes. Just go to the Klarna app or log onto Klarna.com/uk.

Payment information is processed securely by Klarna. No card details are transferred to or held by Ickle Bubba. All transactions take place through connections secured with the latest industry standard security protocols.

Klarna will notify you by email and push notification when a payment is due and when you have made or missed a payment. You can always check the status of your order and payments in the Klarna app or by logging in at www.klarna.com/uk.

You can pay any time within 30 days of your purchase interest-free. You can make this payment using a payment card on the Klarna app or logging into www.klarna/com/uk. You can also enable Autopay and we will automatically collect payments on the due date. Klarna will send you a confirmation email once your order is confirmed with full details. You can see both past and future payments using the Klarna app.

If you choose to pay for your order using Pay in 30 days, Klarna will send you an email showing you how to pay. The email will have a link you can use to make this payment using your credit or debit card.

Yes. Just go to the Klarna app or log onto Klarna.com/uk.

Payment information is processed securely by Klarna. No card details are transferred to or held by Ickle Bubba. All transactions take place through connections secured with the latest industry standard security protocols.

Klarna will notify you by email and push notification when a payment is due and when you have made or missed a payment. You can always check the status of your order and payments in the Klarna app or by logging in at www.klarna.com/uk.

Pay in 30 days is a credit product and you are required to make your payment to Klarna. If you don't pay for your order on time, Klarna may charge late payment fees. Klarna may also share information about your missed payments with credit reference agencies. This means you may find it difficult or more expensive to use Klarna or other lenders' credit products in the future. Full details can be found in the Klarna terms and conditions here.

As Pay in 30 days is a credit product, if you don't pay for your order Klarna may use a debt collection agency. Klarna may also report the missed payment to credit reference agencies. This means you may find it more expensive or difficult to get credit in the future.

If you have not received your goods please contact Ickle Bubba to check on your order and delivery status. You can also contact Klarna’s Customer Service so that they can postpone the due date on your payment or put the order on hold in the Klarna app while you wait for the goods to arrive.

As soon as Ickle Bubba has confirmed with Klarna that your cancelation / return has been accepted, Klarna will cancel any future scheduled payments as well as refund any amounts due. You will see the return in the Klarna app immediately.

As soon as the store has registered your cancelation or your return, the refund will normally be processed within 5 business days.

Refunds will be issued back to the debit or credit card which was originally used at checkout.

Once Ickle Bubba has received the return and Klarna have received our confirmation, Klarna shall refund any payments collected and cancel any future scheduled payments. You are always able to monitor the status of your order in the Klarna app.

Once Ickle Bubba has received the partial return and Klarna have received our confirmation, an updated statement with an adjusted payment schedule will be sent to you by Klarna. You are always able to monitor the status of your order in the Klarna app.

You can log in the Klarna app or at www.klarna.com/uk, where you will find all of your orders and payment schedule information.

Klarna’s Pay in 3 is a credit product that lets you spread the cost of your purchases over 3 equal interest-free payments. Klarna will take the payments from your debit or credit card directly so you don't have to worry about missing a payment. Klarna will take the first payment when you make the purchase, the second 30 days later and the final payment 60 days from your purchase date. You can see your past and future payments at any time using the Klarna app.

You need to be at least 18 years old and a UK resident to use Klarna’s credit products including Pay in 3. When you choose Klarna they will also check the information you provide and your financial situation.

Yes, you can. If you see Klarna Pay in 3 when you go to an online checkout then it is available to you. Every time you use Pay in 3, Klarna will check to see whether you can use Pay in 3 again for each additional purchase.

Klarna offers Pay in 3 based on a number of factors such as the purchase amount, and previous order history. You can improve your chances of being offered Pay in 3 by ensuring you provide your full name, accurate address details and arrange shipping to your registered billing address. All orders are assessed individually. Just because you have been accepted for Pay in 3 before does not mean it will be offered for every order. In turn, if your application for Pay in 3 is denied, it does not mean it will be denied for future orders.

If you want to purchase something using Klarna’s Pay in 3, you'll need to share your phone number, email address, current billing address and your credit or debit card details. If Klarna need to talk to you urgently they'll use the phone number you've shared. For any other information Klarna need to share with you, they'll send this to your email address.

When you use Pay in 3, Klarna will perform a credit search. This means Klarna will look at certain information in your credit report to decide whether to approve your purchase.

Klarna will take your Pay in 3 payments from the debit or credit card you shared when you made your purchase. Klarna will take the first payment when you make your purchase, the second payment after 30 days and the final payment 60 days from the day you made your purchase. You can see both past and future payments using the Klarna app.

Yes. Just go to the Klarna app or log onto Klarna.com/uk.

Payment information is processed securely by Klarna. No card details are transferred to or held by Ickle Bubba. All transactions take place through connections secured with the latest industry standard security protocols.

Klarna will notify you by email, SMS or push notification when a payment is due and when you have made or missed a payment. You can always check the status of your order and payments in the Klarna app or by logging in at www.klarna.com/uk.

Pay in 3 is a credit product and you are required to make your scheduled payments to Klarna. Your payments are automatically withdrawn from your connected card or bank account according to the agreed payment schedule. Klarna will send you multiple friendly reminders before payment is due so you can make sure you’ve got enough money to pay. If payment fails, you may be charged a late fee, subject to our T&Cs.

If you don't make your payments you will be in arrears as Pay in 3 is a credit product. Klarna may then share information about your missed payments with credit reference agencies. This means you may find it difficult or more expensive to use Klarna or other lenders' credit products in the future. Klarna may also refer any debt to a debt collection agency. This agency will collect the debt on behalf of Klarna. Also, if the debt is referred to a debt collection agency Klarna will share this information with credit reference agencies.

If you have not received your goods please call Ickle Bubba to check on your order and delivery status. You can also contact Klarna’s Customer Service so that they can postpone the due date on your payment or put the order on hold in the Klarna app while you wait for the goods to arrive.

As soon as Ickle Bubba has confirmed with Klarna that your cancelation / return has been accepted, Klarna will cancel any future scheduled payments as well as refund any amounts due. You will see the return in the Klarna app immediately.

As soon as the store has registered your cancelation or your return, the refund will normally be processed within 5 business days.

Refunds will be issued back to the debit or credit card which was originally used at checkout.

Once Ickle Bubba has received the return and Klarna have received our confirmation, Klarna shall refund any payments collected and cancel any future scheduled payments. You are always able to monitor the status of your order in the Klarna app.

Once Ickle Bubba has received the partial return and Klarna have received our confirmation, an updated statement with an adjusted payment schedule will be sent to you by Klarna. You are always able to monitor the status of your order in the Klarna app.

You can log in the Klarna app or at www.klarna.com/uk, where you will find all of your orders and payment schedule information.

Follow the steps on the gift card page, add the amount you wish to include and the contact details of the recipient. Once you have purchased the gift card, it will be emailed directly to the recipient of your choice.

Yes, there is a dialogue box on the order form that allows you to include a personalised message for the recipient.

You can decide the amount to place on the card. The gift card can be loaded with a minimum amount of £10 and a maximum of £2,000.

It is a virtual gift card, which will be emailed directly to the recipient by Ickle Bubba.

The gift card will start on the date of purchase and expire 24 months after date of purchase.

The gift card can only be redeemed at icklebubba.com but can be used across any category. If the gift card does not cover the cost of the item, the outstanding balance can be paid by debit or credit card, Klarna or Pay Pal

Ickle Bubba can provide a refund for gift cards if needed, provided it is in-line with our returns policy. To find out more, please see our returns policy

Currently, the Ickle Bubba gift card is only available to purchase and redeem within the UK.

You can check your balance at icklebubba.com.

For all returns and refunds, please follow our returns policy. Make sure to keep proof of your gift card and item purchases. For purchases made with a gift card the refund will be returned as a gift card