Understanding your warranty
Standard 2 year* warranty applies from the date of purchase. Please keep hold of your proof of purchase in case you need to make a claim. We will not be able to investigate any claims without this. If you register your product with us online within 28 days of receiving your product, we will extend all parts/items with standard 2 year* warranty to 4 years* from the date of purchase, at no extra cost.
Our warranty covers you against manufacturing defects, you are not covered against the below:
- Normal wear and tear.
- Incorrect use, cleaning or storage.
- Damage caused by not following your Ickle Bubba product user guide.
- Modifying or altering your product with non-approved parts, or by an unauthorised agent.
- Accidental damage (including airline damage) or damage caused by non-domestic use.
- Damage caused by use of accessories not recommended by Ickle Bubba, or advised against in your user guide.
If you have any problems with your Ickle Bubba product caused by a manufacturing defect when under warranty, we offer a 4-step speedy aftercare service within 5 working days. We advise customers to check the contents of their product within 14 days of delivery. Please contact us within 7 days if you discover a fault with your product.
We are more than happy to fulfil our warranty commitments. Ickle Bubba have the right to offer a repair, provide a replacement self-fit part/spare, or a full replacement product. If your product design, colour or fabric has been discontinued we may be required to offer an alternative equivalent product. If a returned item is found to have a fault not related to a manufacturing defect, Ickle Bubba reserve the right to charge for any repairs carried out or spares/replacements provided.
The warranty applies in the country of purchase only. The warranty applies to the original purchaser and is non-transferrable. It does not cover second hand purchases.
*Standard and extended warranty is only applicable on certain parts/items, please check the warranty overview table for further details.
Your consumer statutory rights are not affected by the warranty.